Messages live in the customer record
Conversations sit on the same screen as the ad the lead came from, their stage, quote and appointment. If the rep changes, the history stays; nobody starts from zero.
Collect leads from Meta, your website and WhatsApp in one place. Assign them to representatives and track conversations, quotes and the sales process in the same customer record.
It makes no difference whether it comes from a Meta ad, a website form or a WhatsApp message. The moment a lead lands, the system does the following in order, so your team can focus on the conversation.
Meta Lead Ads, website forms and WhatsApp messages merge into one panel and one customer record. If the same person applies again, no duplicate is created; the new enquiry is added to their history.
The lead passes to a rep without waiting. “Who is taking this one?” disappears, the owner's name is on the record, and every handover stays traceable afterwards.
The moment it is assigned, a welcome message goes out from the rep's own WhatsApp number. The lead's name, the service requested and your business name are filled in automatically. An enquiry that arrives at midnight does not wait for morning.
Each rep connects their own number by QR code and carries on the conversation from the CRM screen. Managers read every conversation of the whole team alongside the customer history. You measure performance from the conversation itself, not from guesswork.
Conversations sit on the same screen as the ad the lead came from, their stage, quote and appointment. If the rep changes, the history stays; nobody starts from zero.
How many minutes until someone replied, which question went unanswered, what was said after the price. Sales performance stops being an opinion and becomes a record.
Your agent writes in their own language and the message reaches the patient in theirs; replies come back translated. It is switched on per conversation and the original text always stays visible.
You connect your own WhatsApp number, so there is no official API subscription and no charge per message. Photos, voice notes and files go from the same screen.
At the end of every month the AI reads all the leads of that month together with all the WhatsApp conversations. It separates two questions: which ad and which form actually bring leads that convert, and where each rep is losing them. Conversations are analysed with identifying data masked.
Explore AI analysisEnquiries answered within the first 15 minutes show a clear increase in appointment rate.
leads are ready for another call.
conversations went quiet after pricing.
No jumping between the ads manager, WhatsApp, a spreadsheet, a diary and a quote file. From lead to appointment and from quote to the balance still owed, everything sits in the same record on the same screen.
Adapt sales stages to your business model and manage them with a drag-and-drop workflow.
Plan follow-ups, calls and appointments alongside the customer record.
Track quotes, appointments and paid or outstanding balances in one customer record.
See each lead's owner, activity and current status at a glance.
When someone submits another form, review the previous enquiry and the new signal together.
Each company sees only its own users, connections and customer data.
Upload images with captions to the customer record; conversation history, quotes and outstanding balances stay together.
Add the panel to your home screen and it works like an app. Get a notification when a new lead is assigned to you.
Any user can switch it on from their own profile; sign-in then asks for a one-time code as well as the password.
If Meta has a temporary outage, the enquiry is not discarded. It enters a secure queue and the system retries automatically.
No confusing tiers. Pay for the number of sales users you need; WhatsApp, Meta integration and AI reports are included.
Prices exclude applicable taxes. Setup, data migration and training may incur a one-time fee, determined by the scope of the data and stated separately in your quote.
Sodo CRM is configured to work with your company's own accounts and permissions.
Sodo CRM is lead and sales management software built for call centres and sales teams. It brings every enquiry from Meta ads, website forms and WhatsApp messages into one panel, assigns the lead to a sales representative, sends an automatic welcome message and keeps every conversation together with the customer history.
It suits call centres and sales teams that assign leads and track conversations and sales outcomes. Clinics and medical tourism are areas where we have extensive experience. It is designed for teams with several sales representatives who struggle to track who is handling which lead.
Pricing is per user; you pay only for the people who sign in to the panel each month. Use the price calculator on the home page for the current unit price and minimum user count, or request a demo. There is no additional fee per message.
No. Each sales representative connects their own WhatsApp number with a QR code. No Meta WhatsApp Business API subscription is required, so there is no per-message charge. Photos, voice notes and files can be sent from the same screen.
Yes. When chat translation is turned on, the sales agent writes in their own language and the message reaches the patient in theirs; the reply comes back translated. Translation is enabled per conversation, so it never activates when the agent already speaks the patient language. The text that will reach the patient is shown before sending, the original is kept under every message, and prices, dates and times are preserved exactly.
Yes. A user with the manager role can read the whole team WhatsApp conversations alongside the customer history. How long it took to reply, which question went unanswered and what was said after the price all stay on the record, so performance is measured from evidence rather than guesswork.
Yes. The moment a lead lands in the panel it is assigned to a sales representative and an automatic welcome message goes out from that representative own WhatsApp number. The lead name, the service requested and the business name are filled in automatically. An enquiry that arrives outside working hours does not wait until morning.
Yes. Images with captions can be uploaded to each lead card. JPG, PNG, GIF and WebP are supported, up to 8 MB per file. Photos are not reachable by direct link; only authorised users can see them.
Yes. A reminder with a date, time, owner and note can be added to the customer card. When it falls due it appears on that user dashboard, so overdue follow-ups are not missed.
At the end of each month all leads and all WhatsApp conversations from that month are analysed together. The report separates two questions: which ad and which form actually bring leads that convert, and where each sales representative is losing them. Conversations are processed with identifying data masked.
The company administrator signs in with their own Facebook account and selects the page and the forms they are authorised for. You do not need to give the Sodo team administrator access to your Meta account.
Yes. The fields of every form are listed separately; phone, email, service interest and form specific extra questions can be mapped to the correct CRM fields.
No. Each company sees only its own users, connections and customer data. Permissions are role based and each company data is isolated from the others.
Yes. The panel works fully in a phone browser and can be added to the home screen so it opens like an app. There is no separate app to download. You can receive a notification when a new lead is assigned to you.
Data is hosted on servers in Turkey. The database and files are backed up daily; backups are encrypted on the server and then transferred to a storage service inside the European Union. The encryption key is held only by us.