Distance Selling Agreement
1. Parties
Seller: Hüseyin Ege Ermiş (Novera Media) · Address: Mehmet Akif Ersoy Mah. Etibank Cad. No:30, Kağıthane, Istanbul, Türkiye · Şişli Tax Office · Tax ID 3640335669 · Email: info@sodocrm.com · WhatsApp: +90 545 237 58 46
Buyer: the person or company placing an order on sodocrm.com and named in the order form.
2. Subject
This agreement covers the online sale of the right to use the Sodo CRM cloud software for the term, plan, number of users and add-ons selected in the order.
3. Price and payment
Prices are listed in US dollars per user per month and are final; no additional tax is added at checkout. Payment is taken once by credit or debit card through the PayTR secure payment system, in Turkish lira at the Central Bank of Turkey selling rate on the order date. Card details are never seen or stored by the Seller.
Three plans are offered: Starter, Professional and AI 24/7. Starter and Professional are priced per user. The billing term is 3 months, 6 months or one year; the 3-month and 6-month terms are billed for their months and the annual term for 10 months (2 months free), and the monthly unit price decreases as the term gets longer. In the Professional and AI 24/7 plans, setup and migration are included on the 6-month and annual terms; on the 3-month term a one-time setup fee is charged at the first purchase and is not refunded once the service has started. The AI 24/7 plan has a fixed monthly price that includes the first 5 users; additional users are charged at the Professional price.
An invoice is issued with the details given in the order form and sent by email, in line with the applicable legislation for buyers abroad.
4. Delivery and term
Once payment is approved the account is created automatically and the sign-in details are emailed, usually within minutes and no later than 24 hours.
The term starts on the payment date. When an active account is renewed, the new term is added from its current end date.
Subscriptions do not renew automatically and cards are never charged automatically. A renewal link is emailed 7 days and 1 day before the end date. When the term ends, access to the panel stops; data is not deleted.
Setup and migration support is included in the Professional and AI 24/7 plans. After payment is approved, the Seller contacts the Buyer within 1 business day to plan the setup. Support covers moving contacts from the previous CRM or Excel, connecting WhatsApp numbers, Facebook/Instagram and website forms, setting up sales stages, welcome messages and automations, and one live training session for the team. Migrations covering tens of thousands of records or several systems are quoted separately. The AI Sales Rep is set up by the Seller with the Buyer's clinic information.
AI Sales Rep fair use: The AI 24/7 plan and the AI Sales Rep add-on have no per-message fees; fair use applies up to 5,000 AI replies per company per month. Above this limit, new conversations are handed to the Buyer's team until the end of that month; the price of higher usage is agreed separately.
Voice assistant (beta) add-on: The voice assistant works through the Buyer's own WhatsApp number using an unofficial WhatsApp connection method and is offered as a beta. The monthly fee includes the stated minutes for each calendar month; unused monthly minutes carry over to the next month only, up to one month's allowance, and expire at the end of that month; top-up minute packs remain valid while the voice assistant is active. The Seller is not responsible if WhatsApp or Meta restricts the number or changes or discontinues the calling feature. No refund is given for a period already used. The voice assistant states that it is an AI at the start of each call; the Buyer is responsible for having the called persons' consent to be called and for compliance with applicable law.
Price changes: The Seller may update plan and add-on prices at renewal; the price of a running term does not change.
5. Free trial
The free trial lasts 3 days, requires no card and never turns into a paid subscription automatically. A daily WhatsApp sending limit may apply during the trial. The AI features (AI Sales Rep, voice assistant, monthly AI analysis and live translation) are not part of the trial; they are switched on with payment.
6. Withdrawal, cancellation and refunds
As the service is performed electronically and immediately, there is no right of withdrawal under Article 15(ğ) of the Turkish Distance Contracts Regulation. Consumer legislation does not apply where the Buyer is a business.
Subscription fees are non-refundable. If the service cannot be provided for reasons attributable to the Seller, the fee for the period that could not be used is refunded. The Buyer can end the subscription at any time simply by not renewing it.
7. Buyer's obligations
The Buyer keeps account credentials safe, uses the system lawfully and in line with the WhatsApp and Meta terms, and does not send unsolicited bulk messages.
The Buyer is the data controller for the customer and patient data uploaded to the system; the Seller acts as a data processor for that data.
8. Data after the subscription
Data is kept for at least 30 days after the subscription ends. Within that period the Buyer may request an export or deletion by writing to info@sodocrm.com.
9. Disputes
This agreement is governed by Turkish law. The courts and enforcement offices of Istanbul (Çağlayan) have jurisdiction; mandatory consumer protection rules remain unaffected.
10. Acceptance
By approving this agreement electronically when placing the order, the Buyer accepts all of its terms.